After many years, the PTS Legacy system is being decommissioned and replaced by PTS 3.0. All user and business accounts have started a transition to the new system, and your help is needed to ensure a smooth transition. Please review the information below to get started.
- Set up Okta account and login
- Login page for PTS 3.0 is: https://pts.parker.com
- PTS 3.0 requires your email address and Parker password to log in
- Use the Forgot Password feature to reset your Parker password
- OR Contact your PTS account administrator to create your user account in PTS 3.0 or email the PTS Global Support Team at support@parkertracking.atlassian.net
- Confirm assets and available features
- Ensure that you can view assets your account has created or registered
- Navigate to My Profile in the upper-right corner and confirm your user account settings are correct
- Get familiar with the Left Navigation bar and work with your PTS account administrator to start using the available features
- See below for a list of available and upcoming features in PTS 3.0
- Review training documentation and tutorials: https://parkertracking.atlassian.net/wiki/spaces/PVD/overview
- Confirm your PTS account has an administrator
- If you don’t know who your account administrator is or they have left your company/location, email the PTS Support Team at support@parkertracking.atlassian.net and we’ll assist with finding or assigning a new administrator to your account
- If you don’t know who your account administrator is or they have left your company/location, email the PTS Support Team at support@parkertracking.atlassian.net and we’ll assist with finding or assigning a new administrator to your account
- Confirm your migration to PTS 3.0
- Email the PTS Support Team at support@parkertracking.atlassian.net to confirm you’re all set and we’ll close out your PTS Legacy account
- Confirm Okta password or reset and login
- Login page for PTS 3.0 is: https://pts.parker.com
- PTS 3.0 requires your email address and Parker password to log in
- Use the Forgot Password feature to reset your Parker password
- OR email the PTS Global Support Team at
support@parkertracking.atlassian.net for assistance
- Confirm assets and available features
- Ensure that you can view assets your account has created or registered
- Navigate to My Profile in the upper-right corner and confirm your user account settings are correct
- Get familiar with the Left Navigation bar and start using the available features
- See below for a list of available and upcoming features in PTS 3.0
- Review training documentation and tutorials:
https://parkertracking.atlassian.net/wiki/spaces/PVD/overview
- Confirm account settings
- Navigate to Admin -> Accounts and review the settings for all accounts under your control
- Navigate to Admin -> Accounts and review the settings for all accounts under your control
- Confirm user base
- Navigate to Admin -> Users and create all user accounts needed to access the PTS 3.0 system
- Navigate to Admin -> Accounts -> [open account] -> Users tab, and ensure your users have the correct role in the account
- If you print labels using PTS, test the print function, confirm printers and labels print correctly
- If your business system is integrated to PTS using XML web services, update your XML integration
- Review the Data Interface (DIA) Guide: https://parkertracking.atlassian.net/wiki/spaces/PVD/pages/2894299141/
Data+Interface+DIA+Guide - Review Conversion Document: https://parkertracking.atlassian.net/wiki/spaces/
PVD/pages/2795962370/Conversion+From+Legacy+PTS+Web+Service+to+PTS+3.0+API - Update XML integration path in Stage
- Confirm XML functions and Order Search (if applicable)
- Update XML integration path in Production
- Email the PTS Support Team, support@parkertracking.atlassian.net to confirm migration from Legacy account is complete
- Review the Data Interface (DIA) Guide: https://parkertracking.atlassian.net/wiki/spaces/PVD/pages/2894299141/
- (If using Message Broker) Update MB integration with Enterprise
Integrations Team
- Email servicedeskglobal@parker.com and request assistance from the Enterprise Integrations Team to update your Broker Flow integration to PTS 3.0
- Update MB integration path in Stage
- Confirm MB functions and Order Search (if applicable)
- Update MB integration path in Production
- Email the PTS Support Team, support@parkertracking.atlassian.net to confirm migration from Legacy account is complete
- (If using Parker Order Entry System) Update Order Entry integration with PTS Support Team
- Email the PTS Support Team at support@parkertracking.atlassian.net to get started.
- Update Order Entry integration path in Stage
- Confirm Order Search functions - Update Order Entry integration path to Production
- Confirm with PTS Support Team that your migration from Legacy account is complete
- Contact PTS Support Team, support@parkertracking.atlassian.net, with any issues/feedback during your transition to PTS 3.0
| FEATURE | PTS LEGACY WEB |
PTS LEGACY MOBILE |
PTS 3.0 WEB |
|---|---|---|---|
| Create a New Asset | x | x | x |
| View Your Asset | x | x | x |
| Scan/Search for a PTS ID | x | x | x |
| Edit an Asset | x | x | x |
| Print a PTS Label | x | x | |
| Label Templates | x | x | |
| Custom Label Fields | x | x | |
| Order Search | x | x | |
| Service Events (Inspections & Replacements) | x | Coming Soon | |
| Service Events (Expanded) | x | Coming Soon | |
| Service Templates | x | x | Coming Soon |
| Notifications | x | x | Coming Soon |
| Fast Swap | x | x | |
| Recently Viewed Items | x | ||
| Guest Accounts | x | Coming Soon | |
| Assets Synchronized between Legacy and 3.0 | x | x | x |
| View Asset URL Links | x | x | x |
| FEATURE | PTS LEGACY WEB |
PTS LEGACY MOBILE |
PTS 3.0 WEB |
|---|---|---|---|
| View Uploaded Asset File Attachments | x | Coming Soon | |
| Kits | x | x | |
| Master ID | x | Coming Soon | |
| Reserved IDs (aka Preprints, Unassigned IDs) | x | x | Coming Soon |
| Duplicate Asset | x | Coming Soon | |
| Fast Form | x | x | |
| Business Account Settings | x | x | |
| User Management | x | x | |
| Customer Address Book/Lookup | x | x | |
| Fab Guide | x | ||
| Databook | x | Coming Soon | |
| Data Import/Export | x | Coming Soon | |
| Single Sign-on for Multiple PTS Accounts | x | ||
| Light/Dark Mode | x | ||
| In-Session Account Switching | x | ||
| Modern App Interface | x | x |
Q. Why is my PTS Legacy username failing?
A. PTS 3.0 requires users to login with their email address. If your email address is associated with multiple accounts in the PTS Legacy platform, you will have access to all accounts when logged into PTS 3.0.
Q. Why can’t I see my printer?
A. The PTS Team will share communication with users with instructions to coordinate the setup of account printers in PTS 3.0.
Q. When will other account users receive access to PTS 3.0?
A. Once the Account Administrator has logged into the system, they will have user permission to add additional users. If assistance is needed, please contact the PTS Support Team (support@parkertracking.atlassian.net).
Q. When will additional features become available?
A. The PTS Team will continue development and notify users as more features become available.
Q. Will our Loftware licenses be impacted?
A. Parker is upgrading from Loftware Web Listener, to Loftware’s cloud based version, called Spectrum. All accounts that print labels will install the Remote Print Agent (RPA) to establish the connection between your printer(s) and PTS. Further communication will be provided to assist with this process.
Q. Will APIs be impacted?
A. If currently interfacing with PTS via our XML web services, when you are ready to fully switch from PTS Legacy to PTS 3.0 in a production capacity, you will need to, at minimum, change the target path of your XML requests. We'll be using a temporary re-direct to keep your requests flowing into the PTS system using the same schema you are using today. At a later time, we will require a move to an updated JSON format for your requests to continue to function in PTS 3.0.
Q. Can I use Legacy PTS and PTS 3.0 at the same time?
A. Yes, both systems function in parallel. Users may login to both environments to create assets and print (once your printers are setup in PTS 3.0).